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Get help from the library

  • For assistance from any librarian via phone, email, or chat ... Ask Us!
  • For subject specific assistance ...check out the Subject Guides.
  • Find a tutorial to help answer you questions.
  • For technical help accessing online resources...contact the Library's Electronic Resources and Information Technology Dept (336-334-4238) or fill out the online request form. Check out some troubleshooting tips first!
  • For technical help with email, ID, PIN, or Blackboard ...contact the IT Helpdesk or call 336-256-TECH.

Find a book?

Search the library's Online Catalog. You can search by author, title, subject or keyword and other parameters. (*this guide has lots of helpful info and tutorials on using the new catalog!) The location of materials chart will help you locate the part of the building that holds your book. Here are some tutorials on searching the catalog.


Renew my books?

Renewals can be done in person or can be renewed online. You will still have to pay any overdue fines accrued if you renew an item after the due date. Materials at the Jackson Library may be renewed four times for Undergraduate students, and three times for graduate and doctoral students, and twice for UNCG faculty (the last two groups have longer checkout periods). For more information, please see our Check Out policies or watch this tutorial (Note: with our new catalog, you must first create a personal password/set up your account - watch this tutorial on how-to). Materials at the Harold Schiffman Music Library, the Multicultural Resource Center, the TLC and the TRC have different policies, so check with each for specifics:

  • Jackson Library Check Out Desk: (336) 334-5304 or (336) 334-5245.
  • Harold Schiffman Music Library: (336) 334-5771
  • Faculty Teaching & Learning Commons (336) 334-5080
  • Teaching Resources Center (336) 334-4035
  • Multicultural Resource Center (336) 334-5090

Get a book the library does not own?

Fill out an Interlibrary Loan request form by logging in with your UNCG login and password and click on Request a Loan from the left side menu. You will be notified via email when the book is available to be picked up at the library usually in about 5-10 days.


*If you are a distance student who never comes to campus, you can:


Get mailed a book?

For students registered as DISTANCE students - we will mail you books from our collection to you, free of charge, with a prepaid label to return them. Fill out an Interlibrary Loan request form by logging in with your UNCG login and password and click on Request a Loan from the left side menu - just as you would for ordering a book from another library. Make a note in the "notes" box that you are a Distance Student to make it easier for our ILL staff to undestand the request. Check out the Distance & Online Learning Guide for more info if you are a distance student.



Find an article?

Journal and newspaper articles can be found in our new online catalog, as well as simply finding the titles of journals.To search in our online catalog, do a search and then limited by format on the left side; you can even limit which databases to search. Find more help here But one of the most effective ways to find an articles you need though is to search a database. The library subscribes to over 400 electronic databases which index various journals and their articles, many with full text available online. Try a subject guides if you are not sure where to start - or click on the "Library" tab in Blackboard for customized resources for your major!


Find full text of an article through a citation?

If you can't find the full text of an article in the database you are searching, try the Journal A-Z list (located under the red search box) to see if immediate online access is available through other means. Put in the journal name and you will get a list all places this journal is indexed, whether its a different database or available for free online somewhere else. Note the range of dates for this journal and start/ending of the full text availability.


Get an article the library doesn't have?

Request it through our Interlibrary Loan request form. Login with your UNCG username and password and click on Request a Journal Article from the left side menu. It takes 2-10 days to deliver and will be emailed to you.


Find scholarly/peer reviewed articles?

Most databases contain scholarly articles. When searching in a database, look for a box you can check to provide only scholarly/peer-reviewed results (not available in all databases). For more information on scholarly journal articles check out this library tutorial.


Find resources by subject?

Try our subject guides to find databases, e-resources, and course specific guides related to your topic. A subject specialist librarian will also be listed here if you need help or have questions related to that subject area. You may also find these same resources in Blackboard by clicking on the Library tab. Here you will see some general resources listed relating to your major and your subject specialist librarian's information and chat box. On the right side under the listing of the courses you are taking, look for Course Resources to find suggested resources for that particular course. (Screenshot)


Cite My Sources?

Whether is APA, MLA, or another required style, this citation guide will assist you in creating your bibliography/works cited page for your research paper. Here is a tutorial on the topic. Want to learn more basics of citing sources? Try our Path tutorial's Module 10: Citing Sources.


Find a course reserve?

For eReserves, log into Blackboard using your UNCG account and password. Select a course, then click the eReserve link. They are listed alphabetically by title and require Adobe Acrobat Reader to view. (If there is no link, look for links to readings in the course syllabus usually found under Course Documents. If no links appear, there are no eReserves for the course.)

Print Reserves can only be used within the library. Time limits will vary and you will be told at the time of use. You can find detailed directions in the document linked here and go directly to the print reserves search. You have to click all the way through to view the item in the catalog, then you can note the location of the reserve. Though many are at the Jackson Library Checkout/Reserve desk, some also are located in the Harold Schiffman Music Library.


Find study space in the library?

You can find information about study spaces from the Library Spaces Web page.


Borrow a laptop?

Laptop computers with wireless internet are available to check out for four-hour periods at the Check Out Desk in the Jackson Library and in the Harold Schiffman Music Library. Checking out a laptop includes power cables, batteries, and DVD R/RW drives. Carrying cases are provided for those loaned for use outside of the Libraries. Laptops are loaned on a first-come, first-served basis. Note: Libraries laptops only work when connected to the UNCG AD/GCN network; they do not work off-campus. Find out more about our tech lending here.


Find out about other library services?

Check out Irma's World Blog... You can also check out the Library Services page or contact a librarian for questions or comments!