Ask Us!

By Mobile Device

336-334-5419 or 888-245-0180 (ask for Reference)
Send a message to 265010. Start the message with our AIM screen name iminerva. Ex: iminerva what are your hours?

Who is iMinerva?

The UNCG Libraries main chat service is operated by iMinerva, which includes the ROI Department and the Reference Interns (LIS graduate students). Additional specialized library chat services are offered by the Harold Schiffman Music Library and by Special Collections and University Archives

Fall Ask Us! hours

  • Monday-Thursday 8 am - 11:45 pm
  • Friday 8 am - 5 pm
  • Saturday 10 am - 5 pm
  • Sunday 12 noon - 11:45 pm

When iMinerva is not available try NCKnows
Staffed by librarians from around North Carolina:

NCKnows hours

  • 24 hours, Monday-Friday
  • 8 am - midnight, Saturdays & Sundays

By E-Mail

For general reference email questions, contact Mark Schumacher at Most questions will be answered within 72 hours. For assistance with specific subject areas, see our Research Guides for the contact information for librarians by subject area, or call our Reference office at 336.334.5419.

In Person

The ROI Department is located on the first floor of Jackson Library.

Directions to the library may be found here, and Jackson Library's hours here