Skip Navigation LinksUniversity Libraries | Borrow, Renew, & Order Materials | Fines | Notification of Overdue and Billed Items

Notification of Overdue and Billed Items

Notices and bills are sent to borrowers according to these schedules:

  • Money owed:

    • When any fine or fee is assessed on a borrower’s account, a bill notice is emailed to the borrower on the next day.

    Items loaned for more than 7 days:

    • Pre-due notices are sent 3 days before due dates.
    • Overdue notices are sent 3 and 24 days after due dates.
    • Bill notices detailing replacement costs are sent 41days after due dates.

    Items loaned for 7 days (includes DVDs):

    • Pre-due notices are sent 2 days before due dates.
    • Now Due notices are sent on due dates.
    • Overdue notices are sent 2 and 5 days after due dates.
    • Bill notices detailing replacement costs are sent 8 days after due dates.

    Items loaned for less than 7 days:

    • Now Due notices are sent on due dates.
    • An Overdue notice is sent 2 days after due dates. 
    • Bill notices detailing replacement costs are sent 8 days after due dates.

    Notices are emailed to:

    • The official UNCG account of UNCG students, faculty and staff.
    • The address provided at registration for all others.
      • If no email address is provided, notice are mailed to the borrower’s local address
    • Failure to receive overdue notices does not absolve users from fines and fees on items not returned or renewed on time.
    • Borrowing and renewing privileges may be blocked while items are overdue.