Overdue and Bill Notification

Overdue and Bill Notices are are sent to borrowers according to these schedules:

All Notices are emailed:

• UNCG students, faculty and staff: to the official UNCG Email account.
• All others: to the email address provided at registration. If no email address is provided, notice are mailed to the borrower’s local address.
• Failure to receive overdue notices does not absolve users from fines and fees. Borrowers are expected to manage due dates and return materials on time. Lists of borrowed items and due dates can be accessed via My Library Account.
• Borrowing and renewing privileges may be blocked while items are overdue.

Money owed:

When any fine or fee is assessed on a borrower’s account, a bill notice is emailed to the borrower on the next day.

Items loaned for more than 7 days:

• A PRE-DUE notice is sent 3 days before due dates.
• OVERDUE notices are sent 3 days and 24 days after due dates.
• A BILL notice detailing the replacement cost is sent 41 days after the due date.

Item Loaned for 7 Days:

• A PRE-DUE notice is sent 2 days before the due date.
• A DUE NOW notice is sent on due date.
• OVERDUE notices are sent 2 days and 5 days after due date.
• A BILL notice detailing the replacement cost is sent 8 days after due date.

Items loaned for less than 7 days:

• A DUE NOW notice is sent on the due date.
• An Overdue notice is sent 2 days after due date.
• A BILL notice detailing the replacement cost is sent 8 days after due date.