Library Fines, Fees, and Lost Items

If there are Jackson Library items on your My Library Account that you think should not be there, or are you receiving overdue notices for an item you don’t have:

Fill out the Search for an Item that Should Not Be on My Account Form and we will look for it.

After beginning the search and if your library account is active, the item will be renewed so that you will stop receiving notices during the search period.

If you are a UNCG student and the charges are on your University bill, they will be removed pending the outcome.

The search period is 6 weeks, and you will be notified of the results.

Replacing items can save you money and make lost or damaged items available to others more quickly.

• Rather than paying replacement costs, lost and damaged items may be replaced for up to 6 months after the due date.
• Replacements must be pre-approved. Replacements for technology items are rarely approved.
• Replacements of the same edition as the original, in new or very good condition, are usually approved. DVDs must be new, wrapped and have the same producers and actors as the original.
• Once items are replaced, no refunds are given if the original item is later found.
• Items purchased without pre-approval are subject to being rejected. To ensure that replacements are acceptable, before purchasing contact [email protected] or 336.334.5304.

For information regarding replacement of Interlibrary Loan materials, see our Overdue Fines and Fees information.

Payment of fines and fees are expected for borrower accounts to remain in good standing at the UNCG Libraries. However, whenever a bill is received for an item not in your possession or that you think has been returned, please do not make payment and contact the lending library immediately.

UNCG Students:

• Fines and fees are transferred to the borrower’s University bill Mondays – Fridays.
• Fines and fees should be paid to the Cashier and Student Accounts Office. Payments are not accepted in the Libraries.
• Fees for billed items can be reduced by returning or replacing them (see above) for up to 6 months after the due date. When billed items are returned or replaced, credits are issued to the borrower’s University bill for the billed amount minus the associated overdue fines and processing fees. If items are replaced, no refunds are given.
• Unpaid fines and fees may result in blocks on registration, grades, graduation, and transcripts.
• For items borrowed directly from any of the libraries with which the UNCG Libraries have a cooperative borrowing agreement, the borrower is responsible for paying the lending library directly for any fines, fees, or lost charges incurred. If they are not paid within a reasonable amount of time as determined by the lending library and that library bills us, we will in turn bill the borrower the amount owed the lending library plus a $15 service fee.

All Other Library Users:

• Fines and fees may be paid at the Checkout Desk in Jackson Library or mailed to:
  • From off campus: Billing Manager, Access Services Department; 182a Jackson Library; UNCG; PO Box 26170; Greensboro, NC 27402-6170.
  • From on campus: Billing Manager, Access Services Department; 182a Jackson Library; Campus
• Cash, personal checks, money orders, and certified cashier’s checks are accepted. Please to not mail cash.
• Fees for billed items can be reduced by returning or replacing them (see above) for up to 6 months after the due date. If paid items are returned within 6 months of the due date, the payment minus the associated overdue fines are refunded by check within 2-4 weeks of the return. If items are replaced, no refunds are given.
• Borrowing and renewing privileges can be blocked due to overdue items and/or unpaid fines and fees.
• For items borrowed directly by UNCG faculty or staff from any of the libraries with which the UNCG Libraries have a cooperative borrowing agreement, the borrower is responsible for paying the lending library directly for any fines, fees, or lost charges incurred. If they are not paid within a reasonable amount of time as determined by the lending library and that library bills us, we will in turn bill the borrower the amount owed the lending library plus a $15. service fee.
• For anyone borrowing from the UNCG Libraries through any cooperative borrowing program, bills for lost items, fines and fees not paid directly to the UNCG Libraries are sent to their home institution for collection. The home institution may add a service fee to the amount billed.