Delivery Services

In addition to Interlibrary Loan, the University Libraries offers the following delivery services:

Campus Delivery
Document Delivery
Film Booking and Delivery
Distance Education Student Delivery

Campus Delivery

If exceptions to ship materials off campus are needed due to Covid-19, please say so in the Comments portion of your ILLiad request and provide your current shipping address.

The University Libraries will deliver - via campus mail - books from the circulating collections in Jackson, Schiffman and Storage to the main departmental campus offices of UNCG faculty and staff and will ship them free of charge with a prepaid return label to employees of the Moss Street Partnership School. Most materials will be checked out to the library account of the borrower and delivered or shipped within three working days of the request; storage requests may take longer. By placing a Campus Book Delivery request, the borrower accepts responsibility for books once they leave the library.

To order Campus Delivery, please fill out an ILLiad request form by logging in with your UNCG login and password; click on Request a Book Delivery on the left side menu and complete the form by minimally providing the call number, author/editor name, and book title.

Document Delivery

For the safety of the UNCG community during the Covid-19 pandemic, the University Libraries will scan and email to UNCG students, faculty, and staff up to 100 pages or 3 chapters per week from our print collection, and up to 25 pages from microfiche and microfilm collections located in Jackson, Schiffman, and Storage for private study, personal reading, research, scholarship. or education purposes. Title 17 U.S. Code Copyright guidelines will be applied. The Library will not provide scans if it judges that the nature, scope, or extent of the material is beyond the reasonable limits of fair use.

Scans are provided as basic black-and-white PDF files unless OCR scans are requested. Most scans will be delivered with 3 working days of the request.

To order Document Delivery, log into the Interlibrary Loan request system and fill out a Request a Document Delivery form. Use your UNCG computing credentials to login. Complete the form by minimally providing the title of the source, year, inclusive pages, and article or chapter title. Tell us in the “notes” box if OCR scans are needed.

Film Booking and Delivery

During the Covid-19 pandemic, please check the Streaming Media LibGuide for alternative sources for films. If exceptions to ship materials off campus are needed due to Covid-19, please contact checkout@uncg.edu.

UNCG faculty, staff, and graduate student/teaching assistants can book films from our instructional and entertainment collections and request that films be purchased for classroom use on specific days. Options exist to pick them up at the Check Out Desk in Jackson Library or to have them delivered - via campus mail - to their main departmental campus office and to ship them free of charge with a prepaid return label to employees of the Moss Street Partnership School. To avoid conflicts and delays, booking and purchase requests should be made several weeks or months in advance of desired use dates. By placing a film delivery order, the borrower accepts responsibility for films once they leave the library.

For more information and to book films, please use the Booking and Delivery Request form.

If Moss Street Partnership School employees experience any issues with a prepaid return label, please contact illdept@uncg.edu to obtain a new one.

Distance Education Student Delivery

Please check our Returning Library Materials page for special instructions related returning library materials during the Covid-19 pandemic.

The Libraries will ship materials borrowed via Interlibrary Loan and books and DVDs from our circulating collections in Jackson, Schiffman and Storage free of charge to UNCG students enrolled in distance education programs who live outside of Guilford County. A prepaid return label is included with each shipment. (For items located in the Teaching Resources Center, please contact trc@uncg.edu instead of placing an ILLiad request.) Check out the Distance & Online Learning Guide for more information.

To take advantage of this service, please fill out an ILLiad request form by logging in with your UNCG login and password and click on Request a Loan from the left side menu. Tell us in the "notes" box that you are a Distance Education student and you want the material shipped. Please be sure that your current shipping address is listed in your Interlibrary Loan account. To view and edit it, choose Personal Information under the Tools section. If there are any issues with the prepaid return label, please contact illdept@uncg.edu to obtain a new one.

Questions?

Please contact the Libraries if you have any questions or concerns. We will be glad to try to assist you.