Reference Interns Program


Since 1988, reference interns have provided professional-level reference services to patrons of Jackson Library. Interns work at the Reference Desk, with a librarian most hours; some interns also staff our virtual reference service. Interns work 10-20 hours a week during the Fall and Spring semester. New interns receive 10 hours of paid orientation. In addition, first-year interns are paid to attend an hour-long training session each week.

Why apply for an internship?

  • Gain professional reference experience in a supportive setting.
  • Receive training from UNCG librarians before and during your internship experience.
  • Possibly get experience with digital reference, collection development, and library instruction (depending on your interests and work schedule.)
  • Improve your resume and list of references.
  • Get paid!
  • Testimonials from Past Interns


  1. LIS620: Information Sources and Services (or taking this class during the first semester of your proposed internship);
  2. Working a minimum of 10 hours a week;
  3. Working a late-evening shift once a week (until midnight Sun-Thurs, or until 10pm Friday or Saturday);
  4. Committing to at least two semesters of work;
  5. Attending the weekly, hour-long training sessions your first two semesters as an intern;
  6. An outgoing service attitude;
  7. Solid technology skills;
  8. Intellectual curiosity.

Human Resources restrictions:

  • Usually, students are not allowed to work as a graduate assistant and as a student worker (like our internships) at the same time. However, the Dean of the Graduate School can make exceptions (and usually does).
  • SPA (staff) employees at UNCG are not allowed to also work as student workers. However, a SPA employee could consider a reference intern practicum.

Application form:

Application [PDF file]

Please return the completed application to Jenny Dale or to the Jackson Library Reference Desk. If you email the form back, you don't need to sign it.

Feel free to contact Jenny with any questions. Thank you for your interest!