UNCG University Libraries | About the Libraries | Library Departments | Research, Outreach, and Instruction

Research, Outreach, and Instruction

The librarians and staff of the Research, Outreach, and Instruction Department:

  • Provide information and research assistance to library users, both on and off campus;
  • Offer instruction in the retrieval and use of information resources to individuals and groups;
  • Develop an effective reference collection, in print and electronic formats;
  • Serve as liaisons for the library, reaching out to academic units of the University;
  • Assist in the development and management of the Libraries’ collections; and
  • Assist instructors by purchasing library access to course materials electronically when allowed by publishers.

The Research, Outreach, and Instruction Department of Jackson Library supports the University and Library missions by providing excellent research and instructional services to all Library users.

Services and Collections:

  • Provide expert reference and information service to all library users regardless of location.
  • Provide an inviting and welcoming environment for learning and research.
  • Provide leadership in developing increasingly effective reference collections in all formats to guide patrons through a variety of research processes.
  • Provide leadership in library-related activities by serving as liaisons.
  • Develop the Libraries’ collection to support the teaching and research needs of the University.

Instruction:

  • Provide instruction in the retrieval and use of information resources to groups and individuals.
  • Take initiative to target classes/groups for instruction.
  • Develop techniques and modes of instruction delivery taking into account different learning styles, location of users, and current technologies.

Organizational Climate and Culture:

  • Treat all patrons with respect and courtesy.
  • Treat all colleagues with respect, encouragement, and a supportive attitude.
  • Collaborate and communicate with colleagues to fulfill Library goals.
  • Constantly seek to expand professional knowledge and expertise.

The Research, Outreach, and Instruction Department (ROI) at UNCG employs LIS students in paid internship position as reference desk assistants. If you have questions, please contact the reference desk manager and intern coordinator, Nick McCollister, at n_mccoll@uncg.edu.

Why apply for an internship?

  • Gain professional reference experience in a supportive setting.
  • Receive training from UNCG librarians before and during your internship experience.
  • Possibly get experience with digital reference, collection development, and library instruction (depending on your interests and work schedule.)
  • Improve your resume and list of references (students must work at least 2 semesters for a reference).
  • Get paid!

Requirements

  • LIS620: Information Sources and Services (or taking this class during the first semester of your proposed internship);
  • Working a minimum of 6 hours a week;
  • Committing to at least two semesters of work;
  • Attending the weekly, hour-long training sessions;
  • An outgoing service attitude;
  • Solid technology skills;
  • Intellectual curiosity.

When possible, ROI librarians also work with UNCG MLIS students who are completing Field Experiences for the LIS Capstone course. If you are interested in a field experience focused on research, outreach, or instruction, please contact Jenny Dale at jedale2@uncg.edu.

Libraries Research Tutorials