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Distance Education Services

Elluminate Live! - now Blackboard Collaborate

Blackboard Collaborate (formally Elluminate Live!) is webconferencing software that allows you to conduct live, virtual workshops, courses or meetings. Below are resources for first time users, as well as, resources for presenters and participants. Please contact Beth Filar Williams for additional support.

• What To Expect...First Time Users
• When you first visit the link for your online workshop, it will prompt you to enter your name, and then your computer will download a piece of free Java software to open and run. Once your virtual room window opens you may be prompted to choose your connection speed and then you are logged into the session!
• Guides & Resources
• First time users (presenters and participants) should take some time and go through these files before logging on to their first session:

• Check your system requirements
• ITS's BB Collaborate help page
• Request a Virtual Room (uncg login required)
• Excellent online orientation on BB Collaborate
• Most common issues & fixes
• BB Collaborate Essentials, Participants guide, and Quick Reference for Participants
• BB Collaborate Essentials, moderator guide, Quick Reference and a tutorial for Moderators
• More help here!

• Headset & Mic Info
• BB Collaborate web conferencing is best used with a microphone and speakers/headphones. A combo headset/mic is best - without headphones, audio output from the session can be picked up your computer's mic and cause feedback sounds. If you don't have a mic, you can type questions in chat window.
• Having audio problems? Go to Tools -> Audio --> Audio Wizard ... follow the instructions to select the right input and output devices. If your audio sounds like a chipmunk, try changing your connection speed: Find Preferences (PC - under Edit; MAC - under BB Collaborate Menu), choose Session -> Connection.