How to use this Directory: This directory is organized by unit. Each unit includes a brief description of what kind of help you can find there along with either specific or general contact information for staff that can help you. If you don’t know where to begin, start by contacting the Instructional Technology Consultant (or ITC) associated with your school. They are listed first in this directory and are the best place for all questions regarding online education.
Instructional Technology Consultants
Each school has either one or two ITCs working for them. If you have any questions about online teaching, they should be your first stop!
Learning Management Systems Team-Division of Information Technology Services
If you are needing help with accessing officially supported UNCG software, such as Canvas, WebEx, or Box, or need training in these products, these are the people to whom you can turn.
Client Services Team-Division of Information Technology
The people to turn to with questions about software programs like Google, Box, and Office 360.
For general questions: contact 6-TECH and ask for Client Services. This should be your first place to call.
The course designers and graphic artists can help you design your online course and help integrate web-based teaching tools into existing classes. They charge a fee for full class design.
State Authorization Coordinator
Special Note: While a member of the Division of Continual Learning, this section answers questions about federal and state laws pertaining to whether UNCG is authorized to enroll students from other states in distance programs or hire online teachers living in other states.
Contact this unit if you have a student with special needs in your online classroom that you need to accommodate or if you need to check on your online classroom’s general accessibility.
University Teaching and Learning Center (UTLC)
Contact this person if you are interested in improving your online pedagogical techniques. They offer many certificates and workshops as well as individual consultations.
Contact the people below if you want to know how to get more online materials into your classes, how to integrate research instruction from the library into online classes, or have questions about copyright when putting materials online. The Digital Media Commons can help you use multimedia creation projects in your next online course.
Your Department has its own library liaison for all your library needs! View the list here.
Digital ACT Studio
This center, located in the library, can help you learn to better use digital media, such as podcats, photography, and websites, in your online classes. They can also teach special workshops for your online students.
Office of the General Council
If you need help understanding a product’s license or have complicated copyright questions, this office can help you understand what the legal way to proceed may be.
Office of Assessment and Accreditation
This department can help you with questions about getting new courses approved by curriculum committees, processes to make sure your online programs are accredited properly, and guidance for conducting department and school wide online program assessments.