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RIS Mission Statement and Goals


The Reference & Instructional Services Department of Jackson Library supports the University and Library missions by providing excellent research and instructional services to all Library users.


Services and Collections:

  • Provide expert reference and information service to all library users regardless of location.
  • Provide an inviting and welcoming environment for learning and research.
  • Provide leadership in developing increasingly effective reference collections in all formats to guide patrons through a variety of research processes.
  • Provide leadership in Library-related activities by serving as liaisons.
  • Develop the Libraries' collection to support the teaching and research needs of the University.


  • Provide instruction in the retrieval and use of information resources to groups and individuals.
  • Take initiative to target classes/groups for instruction.
  • Develop techniques and modes of instruction delivery taking into account different learning styles, location of users, and current technologies.

Organizational Climate and Culture:

  • Treat all patrons with respect and courtesy
  • Treat all colleagues with respect, encouragement, and a supportive attitude.
  • Collaborate and communicate with colleagues to fulfill Library goals
  • Constantly seek to expand professional knowledge and expertise