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ULAC IM Symposium

UNC University Library Advisory Council Collaborative Symposium on Instant Messaging

Select Bibliography on IM Reference (doc, 76K)

UNCG-related stuff

• IM Reference: the UNCG Experience (ppt, 368K)
• Best Practices in Chat Reference Training (ppt, 402K)
• Guidelines for Best Practice (doc, 226K)

Sample IM logs

• example1 (txt) (the usernames have been changed)
• example2
• example3