In order to ensure optimal access to the library collection, the University Libraries charge fines for overdue items. Patrons are responsible for managing the due dates of items borrowed and for returning them on time. As a courtesy, reminder notices are sent 3 days prior to and 3 and 24 days after the due date. For UNCG students, faculty and staff notices are sent to your eSpartan email account; for all other borrowers, to the email address given to us at registration; paper notices are sent only if an email address is not available. Failure to receive overdue notices or bills does not absolve users from the responsibility to return overdue or recalled items or to renew overdue items on time
General Stacks and Other Specific Collections items may be renewed if they have not been requested by another patron or for Reserves. UNCG students, faculty, and staff and Friends of the Library may renew books online a limited number of times or in the library with the books in hand. Other borrowers must renew books at the library with the books in hand. Reserves materials on 3-day and 7-day loans may be renewed one time if there is no outstanding request on the material by bringing the materials to the lending Reserve Desk..
When items are returned damaged, damage fees are charged to compensate for repairs; fees vary depending on the extent of the damage.
A non-refundable billing fee of $10.00 per item is included in the replacement cost of items billed after 40 days overdue. At that time a notice will be sent showing the replacment of the items. Patrons may pay the replacement cost or replace the item with an acceptable copy and pay only the overdue fines and billing fees. Contact the Circulation Billing Manager, phone numbers (336) 334-5453, (336) 334-5304, for information regarding replacing lost items. When an item is returned or replaced within 6 months of the due date a credit will be given for the replacement cost minus the $10.00 billing fee. After 6 months there will be no refund for a returned or replaced book.
Borrowing and renewal privileges will be blocked when accumulated fines/fees reach their assigned thresholds.
UNCG student fines and fees are transferred to the Cashier's Office on a daily basis, Monday-Friday, when the item is returned or if the item is more than 40 days overdue. Unpaid student fines and fees may result in blocks on registration, grades, graduation, and transcripts. Billed fines and fees may be paid by cash, checks, or debit/credit cards at the Cashiers and Student Accounts Office or by any of the alternatives listed on their web pages under Payment Methods.
Fines and fees accrued by all other users may be paid at the Access Services Desk in Jackson Library. Cash, personal checks, money orders, and certified cashier's checks are accepted. If library materials are checked out through the UNC Reciprocal Borrower Program or other libraries with which we have reciprocal or referral borrowing agreements, attempts to collect fines and fees will first be made from the borrower. If the fines or fees are not paid within 45 days, the borrower's institution will be billed.
Under North Carolina General Statute it is unlawful to detain material from the library. It is also a violation of the UNCG Academic Integrity Code to make library material inaccessible to others. Non-affiliated borrowers referred from other libraries will be billed at their home institution for unpaid fines.
For detailed information regarding general collection fines or to make an appeal about any fines incurred, contact the Circulation Billing Manager, phone numbers (336) 334-5453, (336) 334-5304. For Reserves fines, contact the Reserves Billing Manager, phone (336) 256.1199 or (336) 334-5245.
