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Distance Education Services

Books

• Online Catalog

Books in our collection may be sent by regular mail to Distance Education students. To request a book, fill out an Interlibrary Loan form and indicate that you are a DE student. If you have questions, call the Interlibrary Loan office at 334-5849.

• E-books

The Library offers access to over 300,000 electronic book titles, including titles specifically in support of distance programs, popular titles such as the Dummies and Idiot's Guide series, and titles from dozens of scholarly publishers. After you create your account, you can "check out" these books and read them online. To find the books you need, use our Online Catalog.

• Interlibrary Loan

If a book is in our collection, we can check it out and mail it to you; you are responsible for mailing it back. If a book is NOT in our collection, we suggest that you use the interlibrary loan service at your public library to request it, since mailing times and short loan periods make shipping ILL books to you impractical.

Articles

The research tutorial can also assist you in finding scholarly/peer-reviewed articles. Some databases have a box you can check to provide only peer-reviewed results.

• Journal Finder

If you know the title of the journal for which you are looking, and the full-text article is not available from a particular database, search for over 35,000 electronic journal titles through Journal Finder to see if immediate online access is available.

• Ingenta

You can get a specific article free of charge through the Ingenta Document Delivery service. You will need to Create an account before using this service.

• Infotrieve

To get a document you have been unable to find other places, submit a request through our document delivery service, Infotrieve.

• Interlibrary Loan

If an article you need is not available in full-text or in a journal in our collection, you may order it through our Interlibrary Loan program. The article may take anywhere from 4 to 10 days to deliver. Be sure to indicate that you are a Distance Education student.

Help

• Call a librarian

For assistance with research and assignments, you can get help from the reference desk by calling 336-334-5419 from 8 am until midnight, Monday through Thursday, 8 am to 10 pm on Friday, 10 am to 10 pm on Saturday and 10 am to midnight on Sunday.

For more in-depth assistance, look up the subject of your course in the Subject Guides and contact the librarian for that subject.

• E-mail a librarian

You can also get help with your research by using Jackson Library's e-mail reference service. Questions will be answered within one working day.

• Online chat

Get live help online from a librarian using our AskUs! Chat service.

• Help desk

If you need help with getting access to a database or anything else on the library's website, call 336-334-4238 or fill out the online request form.

If you need help with your e-mail, your UNCG ID number, your PIN number, or Blackboard, try the IT Helpdesk or call 336-256-TECH.

• Phone Numbers

	Circulation:	336-334-5304
	Toll Free:	1-888-245-0180
	Reference:	336-334-5419
	Electronic Resources:	336-334-4238
	University Help Desk:	336-256-8324
	Library Department Phone Numbers
	Library Staff Phone Numbers

E-Reserves

You may access eReserves through Blackboard at UNCG. Login using your Novell account and password. Select the course from which you need readings from your list of courses, then select the eReserve tab on the left side of the page. eReserves for the course will be listed alphabetically by title. Adobe Acrobat PDF Reader is required to view eReserves. eReserves are not available in print in the library; however, if other print materials are available, they will be listed through the Reserve Search in the Online Catalog.

Faculty Services

• Online Distance Education Resources

• Instructional Services

  If you are teaching a distance education class in any discipline, instructional services are available. Topics covered relate both to those technical skills necessary to successfully participate in a distance course as well as information about the myriad library services and electronic resources available to UNCG's distance community. Contact us (336-256-0275, 1-888-245-0180) to schedule your class.

Local Libraries

If you need library assistance and are unable to come to UNCG, a local public, community college, college, or university library may be able to help you.

• North Carolina Public Libraries
• North Carolina Community College Libraries
• North Carolina College and University Libraries

Library Suggestion Box

The library welcomes ideas for improving its service to distance-education students. Please help US help YOU by sending in your suggestions.