Your password may have expired. You may need to reset your password.
When typing your password:
To check if your connection is working, try visiting a few different websites, or clicking the refresh or reload button on your toolbar. If you get an error page, then your connection to the internet may be temporarily down.
If you are using Internet Explorer, go to the Tools menu and click on Internet options. Choose the third tab over which says Privacy. Drag the slider down to Accept All Cookies. Please remember to change this slider back when you are finished using Library Resources so the security of your browser will remain unchanged.
If you are using Netscape, then go to the Edit menu and click on Preferences. On the left hand side of the window, double click on Privacy & Security. Click on Cookies. Make sure that either 'Allow cookies based on privacy settings' or 'Allow all cookies' is checked. Click OK.
If you are using Mozilla FireFox, go to the Tools menu and click on Options. On the left hand side of the window, click on Privacy. Click on the plus sign next to the word "Cookies" and make sure that there is a check mark in the box labeled "Enable cookies" and also that "Accept cookies normally" is selected. Click OK.
To clear the cache:
If you are using Internet Explorer, go to the Tools menu and click on Internet options. Click the button that says Delete Files. Put a check mark in the box that says "Delete all offline content" and click OK.
If you are using Netscape, go to the Edit menu and click on Preferences. On the left hand side of the window, double click on Advanced. Click on Cache. Click the button that says 'Clear Cache.' Click OK.
If you are using Mozilla FireFox, go to the Tools menu and click on Options. On the left hand side of the window, click on Privacy. Look for the button that says 'Clear' to the right of the word 'Cache' and click on it. Click OK.
If you are using Internet Explorer, go to the Tools menu and click on Internet options. Choose the Advanced tab on the right. Scroll down the options until you get to the Microsoft VM section and make sure check marks are next to the entries labeled "Java console enabled," "Java logging enabled" and "JIT compiler for virtual machine enabled." Click OK.
If you are using Netscape, go to the Edit menu and click on Preferences. On the left hand side of the window, double click on Advanced. Make sure the box labeled "Enable Java" is checked and click OK.
If you are using Mozilla FireFox, go to the Tools menu and click on Options. On the left hand side of the window, click on Web Features. Make sure the boxes "Enable Java" and "Enable JavaScript" have check marks in them, and click OK.
A firewall, such as Norton Personal Firewall or McAfee Firewall, may interfere with the proxy server that UNCG uses to provide access to off-campus users. If you are attempting to access UNCG resources from work, contact the network administrator at your company to help you with this issue.
If you are trying to gain access from home, then you will need to modify your firewall settings. Consult the manual for the software you are using, or contact the software's technical support staff.
When you call or e-mail for help, make sure you have the following information handy:
For assistance with online access issues, you can call the Electronic Resources and Information Technology Department at 336-334-4238 or use the e-mail form.
For assistance with your username and password, call 6-TECH (336-256-8324).
For other non-computing library questions, you can call the Reference desk at 336-334-5419, or use online chat or e-mail to Ask Us!
Or you can call 6-TECH (336-256-8324) for assistance with non-library computing issues.
