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Payments:

Payment of fines and fees are expected for borrower accounts to remain in good standing at the UNCG Libraries. However, whenever a bill is received for an item not in your possession or that you think has been returned, please do not make payment and contact the lending library immediately.

UNCG Students:

  • Fines and fees are transferred to the borrower’s University bill Mondays – Fridays.
  • Fines and fees should be paid to the Cashier and Student Accounts Office by the methods listed on their Payment and Cost Information webpage. Payments are not accepted in the Libraries.
  • Fees for billed items can be reduced by returning or replacing them for up to 6 months after the due date. When billed items are returned or replaced, credits are issued to the borrower’s University bill for the billed amount minus the associated overdue fines and processing fees. If items are replaced, no refunds are given.
  • Unpaid fines and fees may result in blocks on registration, grades, graduation, and transcripts.
  • For items borrowed directly from any of the libraries with which the UNCG Libraries have a cooperative borrowing agreement, the borrower is responsible for paying the lending library directly for any fines, fees, or lost charges incurred. If they are not paid within a reasonable amount of time as determined by the lending library and that library bills us, we will in turn bill the borrower the amount owed the lending library plus a $15. service fee.

All Others:

  • Fines and fees may be paid at the Checkout Desk in Jackson Library or mailed to:
    • From off campus: Jackie Gaither, Billing Manager; 182a Jackson Library; UNCG; PO Box 26170; Greensboro, NC 27402-6170.
    • From on campus: Jackie Gaither, Billing Manager; 182a Jackson Library; Campus
  • Cash, personal checks, money orders, and certified cashier's checks are accepted. Please to not mail cash.
  • Fees for billed items can be reduced by returning or replacing them for up to 6 months after the due date. If paid items are returned within 6 months of the due date, the payment minus the associated overdue fines and processing fees are refunded by check within 2-4 weeks of the return. If items are replaced, no refunds are given.
  • Borrowing and renewing privileges can be blocked due to overdue items and/or unpaid fines and fees.
  • For items borrowed directly by UNCG faculty or staff from any of the libraries with which the UNCG Libraries have a cooperative borrowing agreement, the borrower is responsible for paying the lending library directly for any fines, fees, or lost charges incurred. If they are not paid within a reasonable amount of time as determined by the lending library and that library bills us, we will in turn bill the borrower the amount owed the lending library plus a $15. service fee.
  • For anyone borrowing from the UNCG Libraries through any cooperative borrowing program, bills for lost items, fines and fees not paid directly to the UNCG Libraries are sent to their home institution for collection. The home institution may add a service fee to the amount billed.
  • For anyone who borrows from the UNCG Libraries though a program that is not supported by a cooperative agreement with another institution, accounts are turned over to an outside collection agency when items become 60 days overdue. A $15. Referral to Collections service fee is added to the account. Afterward the account is turned over to the collection agency, returns and/or payments should still be made directly to the UNCG Libraries.